Master's degreed Licensed Professional Counselor (20+yrs) NHA-Licensed Nursing Home Administrator (18yrs) and State of MI scholarship recipient. Director of Operations background in Michigan-involvement in new community/facility openings, major renovation planning and stabilization of new acquisitions-survey readiness/preparation. Coached/mentored/counseled new Administrators, department managers and front line staff. Developed new Nurse and Certified Nursing Assistant recruitment program. Stabilized staffing crisis. Wrote/applied for grants. Administrator/Executive Director/Human Resources...both union and non-union environments. Opened up brand new Assisted Living and Memory Care communities for Sunrise Senior Living and Bickford Senior Living... surpassing company set occupancy goals....with innovative marketing/recruiting strategies. Counseled one on one with hundreds of family members regarding caregiver fatigue, guilt over having to find placement for their loved one, familystruggles/estrangement, etc. HR Specialist for all tasks including recruitment, hiring, onboarding, disciplinary actions, union issues, and leading cultural change. Ability to effectively work with/lead diverse groups towards a common goal. April 2020-Deficiency Free (no citations) on COVID Focused Survey Deficiency-Free (no citations) for Annual Survey in Nursing Dept. in 2014 (Detroit) Deficiency Free (no citations) for Annual Survey in 2011 (Monroe) Proven census/occupancy high performer/driver Overtime kept at 3.4 percent or under consistently Facilities expenses reduced in first year by $300,000-$400,000 on average Managed the following departments: Human Resources, Nursing team, Therapy-Speech/OT/PT, Admissions/Marketing, Business Office AP/AR, Social Services/Behavioral Care, Housekeeping, Maintenance, Activities, Human Resources, Vendor Contracts, Physician Relations, etc. Trainer/coach of healthcare teams in federal and state regulations for skilled nursing facilities, assisted living and adult foster care homes resulting in optimal quality of care outcomes/survey results and successful incident/accident interventions. Contact me at: Laura_smigielski@yahoo.com 313-657-0751